Returns & Shipping Policy
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You must receive a return reference number from one of our staff before returning any item.
You may return most new, unopened items within 30 days of delivery for a full refund. If you have issues with an item you ordered, such as a missing item - you must notify us within 30 days of receiving your product. Refunds on regular items are available only if items are returned within 30 days after receiving the items. Customer pays shipping return costs. All products must be in the same condition as when sent to you and in original packaging. Exchanges are available up to 30 days after you receive your items - again all products must be in the same condition as when sent to you and in original packaging
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We reserve the right to charge a 25% restocking fee for orders over $300. Large orders take additional labor hours as well as products that could have been utilized on other projects. We are then left with additional stock to store within our facility. All of our regular return policies apply to large returns.
We can ship to virtually any address in the United States.
Our business days (order processing hours) are Monday-Friday 8:00am-4:30pm CT, and do not include Holidays.
We do not work weekends or Holidays, and therefore if you place an order on 4:30pm on a Friday, expect that processing won't start until Monday morning, assuming it is not a holiday.
Our processing times vary and we strive to get orders out in 7-10 business days.
Our current order processing time is 7-10 business days
When you place an order, we can estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose if you request it. Always contact us first if you have a specific deadline.
Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound/oz. We try our hardest to have accurate rates and dimensions entered into all of our product. At times, there may be discrepancies. We cannot cover shipping charges for miscalculated order weights and do apologize for any inconvenience in advance. Shipping costs add up quickly and as a small company we simply cannot cover the cost for all shipping expenses.
Lost Packages - Though it is extremely rare, sometimes packages get lost or stolen in the mail. We cannot be held responsible if this happens. Once we issue a tracking number, this indicates that the order is no longer in our possession and has passed on to another company - the post office. When placing an order you put trust in the post that they will deliver your order in an accurate and timely fashion. We have no control or ability to get in touch with the package once we hand it off to the postal company. In the event that this does occur and you tracking number indicates that a package has been delivered, but you don't receive it, contact your local post office ASAP and file a claim with them.