Refund policy

If you need to return an item, please fill out THIS FORM with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You must receive a return reference number from one of our staff before returning any item. 

You may return most new, unused products in their original manufacturer’s packaging within 30 days of delivery and receive a full refund minus shipping cost. A 20% restocking fee also applies on orders over $300. If you have issues with an item you ordered, such as a missing item - you must notify us within 30 days of receiving your product. Refunds on regular items are available only if items are returned within 30 days after receiving the items. Customer pays shipping return costs. All products must be in the same condition as when sent to you and in original packaging. Exchanges are available up to 30 days after you receive your items - again all products must be in the same condition as when sent to you and in original packaging

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Some of our products require that we order them for you on an as needed basis. Brite Side Landscapes is unable to accept returns on these special-order items once we have placed the order with the distribution center. You have until the end of the business day to cancel your order. Once the business day has closed, you can no longer return or cancel your order. If you have any questions about this policy, please contact our customer service team.